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Egypt’s Digital Egypt platform has become a major channel for accessing government services and completing administrative transactions online through mobile phones, reducing the need for citizens to visit government offices. As of November 2026, the platform offers 261 government services across 29 service categories, with 13.7 million registered users and 36 million completed transactions, according to figures presented by the Ministry of Communications and Information Technology during a government briefing on November 7, 2026.

How to Register on the Digital Egypt Platform

Citizens can access the platform through its official website, digital.gov.eg, using a mobile browser, or download the official Digital Egypt application from Google Play or Apple's App Store.

To create an account, users need to provide their national ID number and a mobile phone number registered under their name. The registration process includes identity verification through an SMS confirmation code, followed by setting a password for future access. The same account can be used on both the mobile application and the website.

Key Government Services Available Online

The platform covers several essential government sectors, including ration cards, civil status, notarization, real estate registration, traffic services, commercial registration, courts, real estate taxation, social housing and licensing.

Ration card services include selected requests for replacing lost or damaged cards and updating relevant information. Civil status services provide access to certain official documents, while traffic services allow users to complete selected vehicle-related procedures and inquiries. The availability of each service depends on its specific requirements and eligibility conditions.

Remote Notarization and Official Documents

One of the platform's latest developments is the remote issuance of a general power of attorney for legal cases. The service was launched by the Ministries of Justice and Communications and Information Technology on November 7, 2026.

Citizens can submit the transaction details and pay the required fees electronically. The process then uses the Digital Identity application, biometric verification and electronic signatures to confirm the applicant's identity, eligibility and consent.

Once the verification and signing procedures are completed, users can specify their delivery address to receive the issued document through Egypt Post without visiting a notarization office. The platform has also introduced an electronic employment registration certificate service, commonly known as the Work Registration Certificate or Ka'b El-Amal, in cooperation with the Ministry of Labour.

Electronic Payment and Document Delivery

Digital Egypt supports several electronic payment methods, including bank credit and debit cards, Meeza cards and mobile wallets, alongside approved electronic collection channels. The available payment options may vary depending on the selected service.

For document delivery, users can select home delivery where available or book an appointment to collect their documents from the relevant government service provider. Citizens should review the service details before confirming payment to understand the applicable fees, processing time and delivery arrangements.

Tracking Applications and Getting Technical Support

After submitting a request, users can access their accounts to monitor application status and follow updates concerning processing and completion. The platform also maintains information about previous requests, making it easier to retrieve transaction details when needed.

Citizens experiencing registration or technical difficulties can contact the platform's customer service center through its hotline, 15999, or use the support channels provided through the official website and mobile application.

To protect personal information, users should ensure that their registration details match their official documents, use a mobile number registered under their national ID, and avoid sharing passwords or SMS verification codes. Accessing the platform through its official website and application is also essential for safeguarding government transactions and personal data.