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In a historic first, Telecom Egypt (WE) announced that it has obtained the international ISO/IEC 27017 and ISO/IEC 27018 certifications, in addition to successfully completing the independent SOC 2 Type II audit report. This milestone was achieved through a year-long strategic partnership with iExperts, a leading cybersecurity and compliance consulting firm.

This achievement underscores Telecom Egypt’s commitment to advancing its cybersecurity infrastructure, enhancing data protection, and securing cloud environments in accordance with global standards. It further strengthens the company’s capability to deliver highly secure digital and cloud services tailored to the needs of local, regional, and international enterprises.

3 Major Projects in 12 Months: A Unified Framework for Greater Efficiency

Over the first year of the partnership, joint teams from iExperts and Telecom Egypt simultaneously executed three major security and compliance projects. Despite Telecom Egypt's extensive operational scope and diverse technological environments, both teams successfully fulfilled the requirements for the ISO standards and the SOC 2 report for the first time internally.

iExperts adopted an innovative methodology centered on designing a unified security controls framework covering the common requirements across all three standards. This approach eliminated redundant tasks across departments, minimized operational burden, and accelerated audit readiness to build a sustainable compliance ecosystem.

Cloud Security & Privacy Protection: Scope of International Certifications

The acquired certifications address critical pillars in cloud computing services:

ISO/IEC 27017 Standard: Focuses on cloud service information security controls and clearly defines security roles and responsibilities between the cloud service provider and the customer.

ISO/IEC 27018 Standard: Concentrates on protecting Personally Identifiable Information (PII) in cloud environments, complying with international privacy regulations and local laws, notably Egyptian Personal Data Protection Law No. 151 of 2020.

SOC 2 Type II Report: An independent audit report based on the American Institute of Certified Public Accountants (AICPA) standards. Unlike basic reviews, it evaluates not only policy design but also tests the operational effectiveness and continuity of security controls over a specified period.

Productive Partnership & Future Outlook

Commenting on this success, Amr El-Tablawy, Business Development Director at iExperts, stated that executing three major compliance projects within a single year reflects a deep, trust-based partnership. He emphasized that the goal extended beyond obtaining certificates to embedding these standards into daily operational controls, adding that iExperts looks forward to supporting Telecom Egypt’s regional and global growth.

Sahar El-Nassar, Corporate Quality Unit Manager at Telecom Egypt, expressed her satisfaction with the outcomes, praising the high professionalism and dedication of the iExperts team. She highlighted that close collaboration and cross-departmental integration were key drivers in realizing this major cloud security transformation.

Added Value and Competitive Advantage for WE Clients

These achievements provide Telecom Egypt’s enterprise clients with verified, independent evidence of robust security practices, offering key benefits:

1. Streamlined Security Assessments: Reduces time and effort during pre-contractual security reviews and vendor evaluations.

2. Clear Responsibility Allocation: Clearly defines roles and obligations for both provider and client during data hosting and operational management.

3. Enhanced Trust & Market Positioning: Solidifies Telecom Egypt’s position as a trusted digital provider competing effectively across local and regional markets.