Mohamed Nagaty Joins Tactful AI as Investor and Advisor to CEO, Driving Vision for a Global Tech Ecosystem from Egypt
Tactful AI, a leading provider of AI-powered customer experience solutions, today announced that Egyptian entrepreneur and investor Mohamed Aboulnaga Nagaty has joined the company as both investor and strategic advisor to the CEO. The move represents a pivotal milestone in Tactful AI’s mission to scale its footprint across regional and global markets while accelerating technological innovation from Egypt and the Arab world.
Nagaty said his decision followed a close review of Tactful AI’s success with businesses he knows personally, citing the platform’s ability to improve operational efficiency, drive digital sales growth, and deliver record levels of customer satisfaction as key motivators.
The partnership underscores a shared ambition: to build a globally competitive technology ecosystem rooted in Egypt. The initiative aims to expand into new industries and markets while creating opportunities for local talent and strengthening digital sovereignty across the region.
Founded in 2016 by Mohamed Elmasry and Mohamed Hassan, Tactful AI quickly rose to prominence in the Middle East’s AI landscape. After being acquired by European telecom firm Dstny in 2022, the founders later regained full ownership, marking a new phase of independent growth focused on expansion across the Middle East and Europe.
To date, the company has invested more than $5 million in technology development, culminating in the launch of Egypt’s first fully homegrown AI product for customer experience management. Its platform is now deployed across sectors such as e-commerce, hospitality, finance, and telecommunications. Positioned as a strong regional alternative to global incumbents like Zendesk and Intercom, Tactful AI handles 100% of digital conversations in real time, driving revenue increases of 15%–35% within months of adoption.
“Tactful AI is committed to accelerating our regional and international expansion, and Mohamed Nagaty’s expertise as a prominent tech investor will be instrumental in that journey,” said Mohamed Elmasry, co-founder and CEO of Tactful AI. “We believe that local innovation can compete globally when paired with strategic vision, smart investment, and a team confident in its technical capabilities.”
Nagaty expressed enthusiasm about the partnership, commenting: “I’ve followed Tactful AI’s journey and seen its impact on companies I know well. Their ambition to build a comprehensive software and AI ecosystem in Egypt and the region resonates deeply with me. I’m excited to support this vision and help scale its impact across new markets and industries.”
He added: “With regional startup investments surpassing $10 billion over the past seven years, it is precisely these kinds of homegrown tech solutions that will shape the future of entrepreneurship and the digital economy.”
With dual technical hubs in Cairo and Cambridge, Tactful AI continues to invest heavily in R&D to enhance its AI capabilities and strengthen its competitive edge in international markets. Its client base spans telecommunications, hospitality, e-commerce, and the public sector, serving prominent brands including Fairmont, Address Hotels, El Araby Group, 2B, L’azurde, and IRADA Microfinance.