Western Union Launches “Beyond” Strategy at Investor Day in New York
Western Union (NYSE: WU) hosted its Investor Day event in New York City, where the company’s executive leadership team unveiled its new strategic vision and medium-term financial outlook under the banner “Beyond.” The event showcased Western Union’s continued evolution into a digital-first, customer-centric global financial services provider.
Transforming Beyond Traditional Remittances
In his keynote address, Devin McGranahan, President and Chief Executive Officer of Western Union, outlined the company’s ongoing transformation and future ambitions.
“Our vision reflects Western Union’s unwavering commitment to making financial services accessible to everyone, everywhere,” McGranahan said. “Over the past three years, we’ve undergone a profound transformation—shifting to a digital-first approach while leveraging our extensive retail network. This combination allows us to offer customers services that go far beyond traditional money transfers, powered by a market-leading digital platform.”
Looking ahead, McGranahan highlighted strong growth prospects, noting that the company expects revenues to rise by approximately 20% to reach $5 billion by 2028. “Our ‘Beyond’ strategy focuses on expanding across channels, geographies, and products to meet the evolving financial needs of our customers more effectively,” he added.
Introducing the “Beyond” Strategy
Western Union’s new “Beyond” strategy represents the next phase of its digital transformation journey — going beyond customer and agent expectations, and beyond the traditional concept of person-to-person remittances.
A key component of the strategy includes expanding the company’s Digital Asset Network, while further developing its USDPT Stablecoin framework, as part of its ambition to strengthen its position as a global provider of comprehensive digital financial services.
Medium-Term Financial Outlook
During the event, Western Union presented its medium-term financial projections for 2028, reflecting its strategic priorities and long-term growth vision. The company expects:
Metric 2028 Forecast Range
Revenue $4.8 – $5.3 billion
Adjusted EPS* $2.15 – $2.45
Note: The company did not provide a precise reconciliation between adjusted earnings per share (EPS) and GAAP EPS, citing the inherent variability and uncertainty of certain adjustment items—such as restructuring costs, acquisition-related expenses, and non-cash tax effects—that could materially affect future results.
Charting the Future of Digital Finance
Western Union emphasized that “Beyond” is more than a strategic roadmap—it is a redefinition of the company’s role in the modern financial ecosystem. By combining its trusted global brand, deep cross-border expertise, and expanding digital infrastructure, the company aims to create a more inclusive, accessible, and innovative financial environment for millions of customers worldwide.