CONNECT PS Showcases AI-Powered Collaboration and Customer Experience Solutions at Cairo ICT 2026
CONNECT Professional Services (CONNECT PS) showcased a range of advanced technology solutions during its participation in the 30th edition of Cairo ICT 2026, covering intelligent enterprise collaboration, omnichannel customer experience, artificial intelligence, and digital workplace management.
Through interactive demonstrations and practical applications powered by Cisco technologies and its technology partners, the company highlighted how modern solutions can improve corporate communication, streamline service delivery, and help organizations adopt more flexible and intelligent operating models.
Smart Meeting Rooms and Advanced Collaboration
During the event, Eng. Ahmed Maher, Head of Communication Systems Management and Software Engineering, highlighted the company’s continued participation in Cairo ICT and its focus on presenting technologies that support the development of enterprise collaboration environments.
CONNECT PS demonstrated smart meeting room capabilities using Cisco Room Kit EQ and AI technologies. These solutions provide intelligent participant framing and speaker tracking, while improving audio quality through noise removal and Acoustic Fence technologies.
The setup also supports automated room functions and centralized device management through Cisco Control Hub.
The company further presented the programming capabilities of Cisco Video Devices and Room Navigator touch panels, showing how they can be transformed into interactive platforms for running different business applications beyond conventional video conferencing.
Demonstrations included a QR Code-based visitor management system, an application for managing cafeteria and hospitality services, and tools for supporting and controlling meeting room functions through a unified interactive interface.
AI-Powered Customer Service
In the customer experience segment, CONNECT PS demonstrated practical applications of Webex Contact Center and Webex AI Agent.
The solutions enable intelligent assistants to automatically handle recurring customer inquiries and requests. Cases requiring human intervention can be transferred to customer service representatives along with the conversation context and an AI-generated summary, helping agents respond more quickly and improve service quality.
The showcased applications covered several sectors, including education, where the solutions can handle admission and registration inquiries, and government services, by providing information and guidance on public services and procedures.
CONNECT also presented digital channel solutions based on WhatsApp, allowing citizens to access government services, identify users through their phone numbers, review request and payment histories, complete pending payments, and track application status. Users can also be transferred to a customer service representative when necessary.
The solutions integrate voice calls, WhatsApp, email, and web chat, maintaining continuity and preserving customer context across different communication channels.
Strategic Partnership with VQ Communications
CONNECT PS also highlighted its strategic partnership with VQ Communications, which it described as the company’s sole partner in the Europe, Middle East, and Africa (EMEA) region for professional services.
The partnership covers solution implementation and integration, proof-of-concept (POC) testing, and post-deployment support.
Demonstrations included centralized management of Cisco Collaboration devices, meeting administration and scheduling, automated meeting operations, and video conferencing security.
The showcased analytics and operational visibility tools also help organizations monitor device and meeting room utilization and improve resource management.
Totalix for Cisco Delivers Omnichannel Customer Engagement
In collaboration with Upstream Works, CONNECT presented Totalix for Cisco, a platform that enhances the existing Cisco Finesse interface without requiring its replacement and integrates with Cisco UCCE, PCCE, and UCCX systems.
The platform provides a unified workspace for managing customer interactions across voice calls, WhatsApp, email, and text messages. It also includes an AI-powered assistant and an integrated knowledge base designed to help customer service teams respond faster and handle inquiries more effectively.
Totalix for Cisco supports Arabic, real-time translation across more than 37 languages, and access through mobile devices.
It also offers on-premise deployment options, enabling organizations to retain customer data within Egypt and under their control. This supports data governance requirements and compliance with Egypt’s Personal Data Protection Law No. 151 of 2020.
Through its Cairo ICT 2026 participation, CONNECT Professional Services highlighted its strategy of delivering integrated technology environments that combine intelligent collaboration, AI, and omnichannel customer experience while building on organizations’ existing infrastructure.
The approach aims to improve operational efficiency and employee productivity, enhance service quality, and strengthen data security.
