Raya Contact Center Reports EGP 2.6 Billion in 9M 2026 Revenue, Up 27.1%
Raya Contact Center (RCX), a subsidiary of Raya Holding for Financial Investments, reported consolidated revenue of EGP 2,601.4 million for the first nine months of 2026, marking a 27.1% year-on-year increase. Revenue and profitability growth during the period were driven by the company’s operational performance.
The company maintained positive operating momentum throughout the reporting period, supported by stable demand from existing clients and a disciplined approach to expanding capacity. It continued to maximize the utilization of its existing facilities while gradually increasing capacity to meet rising demand.
BPO remains the largest revenue contributor
Business Process Outsourcing (BPO), the company’s main revenue stream, grew by 30% to EGP 1,413.6 million, accounting for approximately 54.3% of total revenue.
Insourcing services recorded the highest growth rate among the company’s business lines, rising 35.4% to EGP 525.4 million.
Hosting services generated EGP 662.4 million in revenue, representing 16% growth.
Profitability records further growth
Raya Contact Center’s gross profit increased by 20.2% during the first nine months of 2026, reaching EGP 1,114.1 million.
Earnings before interest, taxes, depreciation and amortization (EBITDA) rose by 17.4% to EGP 618.3 million. Net profit stood at EGP 253.2 million, with a net profit margin of 9.7%.
Al-Khoshen: Gulf and European markets are key growth priorities
Alaa Al-Khoshen, CEO of Raya Contact Center, said the company sustained positive operating momentum during the first nine months of the year, supported by stable demand from existing clients and disciplined capacity expansion.
He noted that revenue and profitability growth reflected the company’s operating performance.
Looking ahead, Al-Khoshen said the company will continue investing in the Gulf and European markets, which he described as promising markets and key growth drivers. Its priorities will also include advancing technological capabilities and improving operational efficiency.
He added that Raya Contact Center is accelerating the integration of AI-powered solutions into its service delivery model to support scalability, enhance productivity and improve customer experience.
AI integration supports the company’s expansion strategy
With an increasingly diversified client portfolio, growing regional demand and a clear focus on technology and strategic expansion, Raya Contact Center aims to capitalize on rising global demand for outsourced business services and customer experience solutions.
The company will continue developing its operational and technological capabilities while seeking to deliver sustainable value to shareholders.
