dopay Expands Branch Network Across Egypt to Accelerate Financial Access for Employees
dopay, a leading provider of digital payroll payments and employee financial services, has announced plans to expand its branch network across Egypt as part of its strategy to widen access to digital financial services, accelerate card delivery and activation, and support the country’s financial inclusion agenda.
The expansion is designed to address the operational needs of companies managing geographically distributed workforces, particularly in labor-intensive sectors where employee onboarding, card issuance, activation, replacement, and support services are critical to business continuity.
Through an integrated operating model that combines technology, field services, customer support teams, customer success managers, and continuous operations, dopay said it is working to ensure faster and more secure access to financial services for employees while maintaining high standards of service quality and security.
Commenting on the expansion, Ahmed Nassef, Chief Operating Officer and General Manager at dopay, said financial inclusion depends not only on technology but also on making services available to people at the right time and place.
“By expanding our branch network, we aim to remove operational barriers that companies and employees may face and deliver a faster, easier, and more flexible experience,” Nassef said.
He added that dopay continuously listens to its customers and develops its services based on their actual needs, noting that the company has identified the importance of having service branches closer to employees to speed up card collection and activation.
“Our target is to deliver cards to employees in less than 72 hours, while supporting companies that rely on workforces spread across different governorates,” Nassef said.
dopay has already started operating branches in key locations including Greater Cairo, Giza, Alexandria, Mansoura, and Tanta, with Minya set to follow soon. The company aims to expand its network to nearly 26 branches by the end of the year, strengthening its ability to serve employers and employees nationwide.
As part of its efforts to improve employee experience, dopay is also developing its mobile application to include a branch locator feature, enabling users to identify the nearest branch, view working hours and available services, and access directions easily.
The feature is expected to reduce inquiries related to branch locations and facilitate services such as new card collection, replacement of damaged or lost cards, and faster access to support when needed.
Through its growing physical network and enhanced digital services, dopay said it will continue expanding access to digital financial services for more employees and companies across Egypt, contributing to the country’s transition toward a more inclusive and sustainable digital economy.