Ejada Systems Partners with Dyna.AI to Transform AI-Powered Contact Centers in Saudi Arabia
Ejada Systems, a leading technology solutions provider, has announced an exclusive partnership with Dyna.AI to integrate voice and text-based artificial intelligence platforms into operational environments. The collaboration aims to enhance the efficiency of government and private contact centers while supporting the Kingdom’s digital transformation initiatives.
Through this partnership, organizations can adopt multi-channel intelligent engagement, develop more efficient and sustainable operational models, and implement governance frameworks that align with Saudi Vision 2030.
Ejada Systems emphasized that the collaboration focuses on enabling entities to leverage AI agents in a structured way, improving response quality, enhancing the experience for beneficiaries and employees, and fostering knowledge transfer. The initiative also aims to build national capabilities in developing smart contact center solutions.
Officials highlighted that this partnership exemplifies a global technology collaboration model, turning international innovation into tangible national value. It is expected to contribute to building a sustainable digital ecosystem, supporting the digital economy, and advancing the readiness of government and private entities to deliver advanced services.