Fawry Responds to Reports on Possible Suspension of Railway Sales Agent Service
Fawry for Banking Technology and Electronic Payments stated that it became aware, through media reports at around 8:00 PM yesterday, of claims regarding the intention of the Egyptian National Railways Authority to take legal action to suspend the company’s sales agent service.
The company emphasized that it has not yet received any official notification from the authority outlining specific details regarding the nature or scope of the issue.
Fawry confirmed that it is addressing the matter with the highest level of seriousness and responsibility, and has already begun urgent and direct communication with officials at the National Railways Authority to clarify all technical and operational aspects related to the service.
The company stressed that joint coordination aims to swiftly contain any observations that may have arisen, ensuring the continuity of service without disruption to the millions of citizens who rely on it daily.
Fawry added that its payment network processes nearly six million transactions per day through a secure infrastructure serving thousands of institutions and millions of customers with high efficiency and stability. The company also highlighted its advanced technical and monitoring systems designed to detect and resolve any operational issues immediately.
In cases involving disputed transactions or customer complaints, Fawry applies a clear and structured mechanism that enables users to submit affected transaction details, which are then reviewed and verified promptly by specialized teams to safeguard the rights of all parties.
The statement concluded by reaffirming Fawry’s full commitment to cooperating with the Egyptian National Railways Authority and all relevant entities, in line with its responsibility toward users and its continued support for the state’s efforts to modernize transportation services and expand secure digital payment systems.