Effortless Transition to a New Galaxy Device
Samsung Electronics Egypt believes that moving to a new device should be simple and effortless. With Smart Switch, users can transfer their contacts, photos, apps, and settings from an old phone to a new Galaxy device in just a few steps.
The tool supports both Android and iOS devices, making it easier than ever to join or continue within the Galaxy ecosystem — without losing important data or having to start from scratch.
Smart Switch also offers multiple transfer methods — via Wi-Fi connection, direct cable link, or PC — ensuring users can choose the most convenient option. As a result, every new Galaxy phone instantly feels familiar, right from the first touch.
Enhanced Privacy During Device Repairs
Today, smartphones are more than just communication tools — they have become cameras, wallets, notebooks, and personal assistants. To protect this sensitive data, Samsung prioritizes privacy and security at every stage of the customer journey.
That’s where Maintenance Mode comes in. When activated before sending a device for repair, this feature creates a separate, limited-access environment that allows technicians to perform maintenance without accessing personal data. Photos, messages, apps, and accounts remain completely secure, while the phone remains functional for repair work.
Once service is complete, users can simply turn off Maintenance Mode by restarting their device, with no need for data backup or restoration. This innovative feature reflects Samsung’s ongoing commitment to building customer trust and ensuring data protection in every situation.
Customer Service: The Heart of Samsung’s Experience in Egypt
Bishoy Adeeb, Head of Customer Service at Samsung Electronics Egypt, emphasized the strategic importance of customer service in strengthening Samsung’s leadership in the market:
> “The Customer Service Division at Samsung Electronics Egypt plays a central role in enhancing customer satisfaction at every level. We deliver world-class service by adopting the latest technologies and offering innovative solutions tailored to the evolving Egyptian market. This not only builds customer trust but reinforces Samsung’s position as a reliable, long-term partner in their digital lives.”
He added:
> “We place great importance on continuously developing our teams through advanced training programs that enable them to offer proactive support and activate powerful features like Smart Switch and Maintenance Mode. We believe that excellence in after-sales service is essential for building lasting customer relationships and for helping users make the most of their devices.”
Empowering Users with Simplicity and Peace of Mind
By combining Smart Switch and Maintenance Mode, Samsung empowers Galaxy users to manage their devices with confidence — enjoying the excitement of a new phone while knowing their data remains protected during maintenance. These innovations embody Samsung’s customer-centric philosophy and its dedication to delivering smarter, safer, and more enjoyable digital experiences.
To learn more about how Samsung simplifies your digital life and safeguards your data, visit: www.samsung.com/eg/support