WideBot Launches the First AI Voice Agent for WhatsApp Business Calls in the Middle East
In a regional first, WideBot AI, the leading Arabic artificial intelligence company specializing in enterprise and government solutions, has announced the official launch of WhatsApp Business Voice Calls through its WideBot AI Voice Agent — making it the first Arab company in the Middle East to enable intelligent AI-driven customer voice interactions via WhatsApp Business.
The launch represents a major leap in digital communication across the region, allowing governments and large enterprises to directly engage with citizens and customers through WhatsApp voice calls — the most widely used communication platform in the Arab world. Powered by an Arabic-speaking AI voice agent that understands and responds to multiple dialects in real time, the innovation allows institutions to handle complex inquiries and voice tasks with remarkable accuracy and speed.
Transforming Institutional Communication
The introduction of AI-powered WhatsApp Business Voice Calls is set to redefine how organizations manage customer engagement.
For government entities, the technology enables secure, voice-based service delivery without relying on traditional call centers — while maintaining full compliance with local data protection and privacy regulations.
For major enterprises in sectors such as banking, insurance, telecommunications, and healthcare, the innovation offers an unprecedented ability to automate and intelligently manage high volumes of customer calls through a single, trusted platform used by over one billion people globally.
By seamlessly integrating WhatsApp voice communication with WideBot’s AI Voice Agent, institutions can now automate the entire customer interaction cycle — from appointment booking and inquiry handling to order management and government transactions — all executed instantly, accurately, and within regulatory frameworks.
Executive Insights
> “Our vision has always been clear — to make AI a natural part of every interaction between organizations and their customers,” said Eng. Mohamed Nabil, Co-founder and CEO of WideBot AI. “The launch of WhatsApp Business Voice Calls through our WideBot AI Voice Agent takes us one step closer to that vision, making every call smarter, faster, and more human. We’re proud to be the first in the Arab region to offer this experience, helping institutions deliver next-generation customer service that aligns with the region’s digital transformation agenda.”
> Eng. Mohamed Mostafa, Chief Technology Officer at WideBot AI, added:
“This milestone crowns years of work in developing Arabic-first AI solutions. Smart WhatsApp Calls are not just another technical upgrade — they embody our mission to make communication between governments, enterprises, and citizens faster, safer, and more efficient.”
Arabic-First AI Technology
The WideBot AI Voice Agent is powered by AQL’s proprietary Speech-to-Text (STT) and Text-to-Speech (TTS) models, capable of understanding and responding to over 25 Arabic dialects, including Saudi, Egyptian, and Emirati variants. Trained on thousands of hours of regional speech data, these models represent AQL’s most advanced Arabic language technology to date.
The system also leverages Retrieval-Augmented Generation (RAG) technology, which allows it to generate precise answers using only the organization’s verified internal data sources — ensuring higher accuracy, reducing AI “hallucinations,” and strengthening institutional data integrity and trust.
AQL GenAI – The Arabic Generative Intelligence Engine
At the heart of the system lies AQL GenAI, WideBot’s proprietary Large Language Model (LLM) — the first fully Arabic generative AI model built for enterprise and government applications across the Middle East.
Developed through years of research in Arabic linguistics, deep learning, and NLP, AQL GenAI delivers unmatched fluency and contextual understanding across the Gulf, Levant, and North Africa, combining deep linguistic comprehension with retrieval-augmented generation to ensure that responses are based on verified, real-world institutional data.
Local Hosting and Enterprise-Grade Security
To ensure data sovereignty and compliance, WideBot offers the AI Voice Agent through on-premise hosting, with all voice interactions fully encrypted for end-to-end privacy. The company also provides localized cloud hosting infrastructure in Saudi Arabia, the UAE, and Egypt, guaranteeing proximity, regulatory alignment, and enterprise-grade scalability for clients across the region.
With this breakthrough, WideBot cements its position as a regional AI pioneer, empowering organizations to redefine customer experience through intelligent, secure, and human-like voice interactions on WhatsApp Business — a channel deeply embedded in everyday life across the Middle East.